925 Silver Jewellery
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Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
After payment the package is send 24 to 48 hours later. It could take until 20 days before receive your parcel.
What is your return and exchange policy?
You have 14 days after receiving your parcel, to send us back your product if you are not satisfied.
How do I change my shipping address?
If you write a false address or made a mistake on it, just send us a message and we will help you to change it. But do it before 72h after you ordered.
How do I track the status of my order?
Once the logistic transporter send us your tracking number, you should receive a mail with it. If no mail, please contact us, we will give you.
How do I receive customer support?
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What do I do if I entered an incorrect shipping address?
You have 72 hours to contact us and giving us the right address, then we will can change it for you.
We do free shipping worldwide. So yes we can ship to your country.
Will my items come in one package?
Sometimes yes and sometimes no. Our company is new and it’s better and cheaper for us to rent some square meters in several warehouse.
So if your order has all the items in one place you will receive one package. If not it can be several parcels.
To contact us please use the e-mail: contactfullsilver@gmail.com
or
WhatsApp/ phone: +8613113007537
You also could contact you by the chat on the website on via Facebook on: https://www.facebook.com/FullSilvery/